Shipping & Delivery Policy.
Last updated: 22 July 2026
Thank you for shopping with EMXracing Ltd. This Shipping & Delivery Policy explains how we process, dispatch and deliver orders placed through our website.
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1. About Us
EMXracing Ltd
Company Number: 17342960
Registered Office:
30 Tutnalls Street
Lydney
Gloucestershire
GL15 5PG
United Kingdom
Email: admin@emxracing.co.uk
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2. Delivery Area
We currently deliver to addresses within the United Kingdom only.
If we begin offering international shipping in the future, this policy will be updated accordingly.
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3. Order Processing
Once your order has been placed and payment has been successfully authorised, we will begin preparing your order for dispatch.
Orders are normally dispatched within 1–2 working days.
Working days are Monday to Friday, excluding public holidays in England and Wales.
During busy periods, promotional events or public holidays, dispatch times may be slightly longer. If significant delays occur, we will aim to notify affected customers.
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4. Delivery Times
Delivery times depend on the shipping service selected at checkout.
Any estimated delivery times are provided as a guide only and are not guaranteed.
Occasionally, delays may occur due to factors outside our control, including adverse weather, courier delays or other unforeseen circumstances.
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5. Delivery Charges
Delivery charges are calculated and displayed during checkout before you complete your purchase.
Any promotional free delivery offers will be clearly stated on our website and may be subject to minimum order values or other conditions.
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6. Tracking Your Order
Where a tracked delivery service is used, you will receive a dispatch confirmation email containing your tracking details once your order has been shipped.
Please allow a short period for tracking information to become available after dispatch.
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7. Incorrect Delivery Information
Please ensure that your delivery address is accurate before placing your order.
EMXracing Ltd cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.
If you notice an error after placing your order, please contact us immediately at orders@emxracing.co.uk. If your order has not yet been dispatched, we will do our best to update the address.
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8. Missed Deliveries
If a delivery cannot be completed because no one is available to receive it, your courier may:
* Attempt delivery again;
* Leave the parcel in a safe place (where appropriate);
* Deliver it to a local collection point; or
* Return it to us.
Please follow any instructions provided by the courier.
Additional delivery charges may apply if an order is returned to us due to repeated failed delivery attempts or an incorrect address.
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9. Lost or Damaged Parcels
If your order arrives damaged or you believe it has been lost in transit, please contact us as soon as possible at orders@emxracing.co.uk.
Where appropriate, we may ask you to provide:
* Your order number;
* Photographs of the packaging and item (if damaged); and
* Any other information needed to investigate the issue with the delivery provider.
We will work with you to resolve the matter as quickly as possible.
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10. Delays Beyond Our Control
While we always aim to dispatch orders promptly, we are not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:
* Severe weather;
* Industrial action;
* Transport disruption;
* Courier network issues; or
* Events of force majeure.
Your statutory consumer rights remain unaffected.
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11. Contact Us
If you have any questions regarding shipping or delivery, please contact:
EMXracing Ltd
Email: orders@emxracing.co.uk
Registered Office:
30 Tutnalls Street
Lydney
Gloucestershire
GL15 5PG
United Kingdom
Company Number: 17342960
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Thank you for choosing EMXracing.
We appreciate your support and will always aim to dispatch your order as quickly as possible.
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