Information

We pride ourselves on our adaptability and commitment to excellence in every aspect of our service. Explore what we have to offer and how we can contribute to your success.

Frequently asked questions

It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence.

Can I change or cancel my order?

If your order hasn’t been dispatched yet, we’ll do our best to help. Please contact us as soon as possible at orders@emxracing.co.uk.

Once an order has been dispatched, we’re unable to make changes.

How do I know if my order has been received?

You’ll receive an order confirmation email shortly after completing your purchase. If you haven’t received one, please check your spam or junk folder before contacting us.

Can I track my order?

Where tracking is available, you’ll receive a dispatch confirmation email containing your tracking details.

How long do refunds take?

Once we’ve received and inspected your return, approved refunds will normally be processed back to your original payment method within several working days. Your bank or payment provider may take additional time to complete the transaction.

Will sold-out products come back?

Some items may be restocked, while others are limited editions.

Follow EMXracing on social media or join our Riders Club to hear about future restocks and new collections.

Do you offer international shipping?

We currently only ship to adresses within the United Kingdom.

What is your return or exchange policy?

If you are not satisfied with your order, you can return or exchange it within 14 days of receipt, provided the items are unworn and in original condition. You can request this by emailing us at orders@emxracing.co.uk 

How long does dispatch take?

We aim to dispatch all orders within 1–2 working days.

Please note that delivery times may vary during busy periods or due to circumstances outside our control.

Do you offer next-day delivery?

Not at the moment, but we’re always reviewing our delivery options as EMXracing grows.

Can I return my order?

Yes. You may return eligible items within 14 days of receiving your order.

Items must be:

* Unworn
* Unwashed
* In their original condition
* Returned with all original tags attached

Request a return by emailing us at order@emxracing.co.uk 

Who pays for return postage?

If you’ve changed your mind, you’ll be responsible for the cost of returning the item.

If we’ve sent the wrong item or your item is faulty, we’ll work with you to resolve the issue.

Beyond the ordinary

This is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.

Still Have a Question?

If your question isn’t answered here, please get in touch.
EMXracing Ltd

 support@emxracing.co.uk

Company Number: 17342960
We appreciate your support and look forward to helping you.