Returns & Refund Policy.

Last updated: 22 July 2026

1. Introduction
At EMXracing, we want every customer to be happy with their purchase.
This Returns & Refund Policy explains your rights and the process for returning products purchased from EMXracing.
This policy complies with applicable UK consumer protection laws, including:
* The Consumer Rights Act 2015
* The Consumer Contracts Regulations 2013
Your legal rights are not affected by this policy.
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2. Your Right To Cancel (Online Orders)
If you purchase a product from EMXracing online, you have the legal right to cancel your order within 14 days of receiving your goods without needing to provide a reason.
To cancel your order, you must contact us within the 14-day cancellation period.
After notifying us, you must return the item within 14 days.
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3. Returning Items
To be eligible for a return, items must be:
* Unworn
* Unwashed
* Unused
* In original condition
* With original packaging and tags where applicable
Customers may inspect clothing in the same way they would in a shop. However, items must not be used beyond what is necessary to check size, fit and condition.
We reserve the right to reduce a refund if an item has been handled beyond what is reasonably required and its value has been reduced.
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4. Return Postage Costs
For unwanted items, incorrect size choices, or change-of-mind returns:
* The customer is responsible for return postage costs.
* We recommend using a tracked delivery service.
* EMXracing is not responsible for items lost or damaged during return shipping.
If an item is faulty, damaged, or incorrect, EMXracing will cover reasonable return costs.
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5. Refunds
Once your return has been received and inspected, we will confirm whether your refund has been approved.
Approved refunds will be issued using the original payment method.
Refunds will be processed within 14 days of:
* Receiving the returned item, or
* Receiving proof that the item has been returned,
whichever occurs first.
For cancelled orders, we will refund the original standard delivery cost where required by law.
Any additional delivery upgrades selected by the customer may not be refundable.
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6. Faulty, Damaged Or Incorrect Products
Under the Consumer Rights Act 2015, products supplied by EMXracing must be:
* Of satisfactory quality
* Fit for purpose
* As described
If you receive an item that is faulty, damaged or incorrect, please contact us as soon as possible.
Please include:
* Your order number
* A description of the issue
* Photos of the fault where possible
Depending on the circumstances, you may be entitled to:
* A repair
* A replacement
* A refund
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7. Items That Cannot Be Returned
Some items cannot be returned where permitted by law, including:
* Personalised or customised products
* Items that have been worn, washed or damaged after delivery
This does not affect your legal rights if an item is faulty or not as described.
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8. Exchanges
If you require a different size, please contact us.
Where possible, we will assist with exchanges, subject to stock availability.
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9. How To Request A Return
To request a return, please contact:
Email:
orders@emxracing.co.uk
Please provide:
* Your name
* Order number
* Reason for return
We will provide the next steps.
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10. Company Details
EMXracing Ltd
Company Number: 17342960
30 Tutnalls Street
Lydney
Gloucestershire
GL15 5PG
United Kingdom
Email:
admin@emxracing.co.uk

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Thank you for choosing EMXracing.
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